Communication Skills on Real Estate!
Just like last week let’s do a ReCap of everything that went down on our weekly IRG Chat over our twitter account! If you want to be involved in these just follow us and be ready every Thursday at 2 pm (EST)! Every week we’ll have a new theme for everyone to share their experiences!
Without further ado, let’s get into the questions!
Q1: What is the best way to communicate with a client?
A1: Be polite, precise and honest! Be open to suggestions and listen to what they need! Sometimes the best way to communicate is to listen to what your client actually needs! It can be easier, so just open yourself up to the fact that they sometimes might think wrongly and it’s your job and in their best interest to just be correct them as nicely as possible!
Q2: How do you deal with a sale to a difficult client?
A2: Take a deep breath and listen! If you get agitated, it won’t end well and you might lose a client! Just breath and see if the conversation needs a break, which is very much a possibility! See if the answers you have fulfill their need for information, if not, just politely excuse yourself and search for it, you can come back to them as soon as you have it on you!
Q3: How should you communicate with a client after an inconvenient during a sale?
A3: Before you let them know what the problem is, know how to solve it! Don’t call them unless you know how to deal with it, this is the most important part, obviously besides the typical ‘don’t panic’, knowing exactly what to say to them will make this an easier and more pleasant experience! Now, if you don’t know the answers, as before, excuse yourself and go find them!
Q4: How to keep a client after a cancelation?
A4: It’ll depend on the relationship you establish with them beforehand; this is key to keep a client! Continuously let them know how things are going, do the follow up that’s required and keep the relationship friendly and open, this will be the easiest way! And after the cancellation, simply let them know you’d love you continue doing business with them, propose a different route towards other properties since this one didn’t work out perfectly for you!
Q5: What has been your biggest conflict with a client and how did you solve it?
A5: Ours was a Tenant appearing right before closing! It wasn’t planned at all! We talked to her about it, and we figured out a solution! Talking directly to the Tenant saved us a lot of trouble, obviously we spoke this issue out with our client, but it’s important to understand everything that’s going on and find a way to fix it as soon as possible so the sale doesn’t fall through.
Q6: After you solved said conflict, would you deal with it the same again?
A6: Prevention is key, but if it were to happen again, absolutely! Talking it through is the best option! An open communication with everyone involved in a deal will guarantee you to be up to date with everything and on everyone’s good graces! Just pay attention, listen and communicate your concerns and you’ll always find a way out!
I hope these are helpful to you! As always, you can join us in our next #IRGChat over on our Twitter account, every week on Thursdays at 2pm (EST) we will be having a new topic of interest for the world of Real Estate! It’s a great way to find alike minds and grow your community!
We’ll have a different theme every week!